Tài Khoản Khách
23 tháng sáu, 2024
We were so looking forward to getting to the hotel, especially as we had had a car accident just two hours previously, the initial reception experience was great and they seemed to be concerned and wanted to be helpful, so that was a plus. Things were not so great after that, the rooms are so bland and uninspiring, no pictures on the walls very stark and very unappealing, the tea making facilities, were not used as I refuse to drink hot drinks out of paper cups, every other hotel we have used on our Italy trip have been proper crockery. We ate in the hotel that evening, the main meals were ok, way too much food, so a lot wasted, the prices were reasonable, we asked for a bottle of water, then had to ask again, when it was not produced, the desserts were the highlight, as these were really nice, but then they were frozen out of a delivered box, not made on the site. The low point was all the cold vegetables, just laid in a semi cold chiller, it looks so inedible, but the flies were happy, the same for breakfast, it was a decent amount of food, as in variety, but it looked all so, not very edible, some of it looked like it had been their hours, the meats looked dry, the fruit was I assume fresh, but did not look it, the fruit juice machine liked to give more water than juice, and was quite watered down. Back to the room, and the bathroom, albeit in good order and clean, was not the most modern and up to date, the shower for anyone slightly over sized, like me, was a bit of a squeeze. Now the real issue, their internet is shockingly rubbish, it has taken me 85 minutes to get this written and posted, as the page keeps freezing or disappearing because there is no internet, we mentioned this to the reception yesterday, as we needed to get a lot of pictures and info to our insurance company, and the rebooted the server, and yes it did work a little better for about two hours then back to rubbish again, and again today, trying to access emails to check for important ones was a nightmare... it is not very good when a hotel like this can not provide the simple things like internet, hot water, crockery to drink out of and pleasant environments for the rooms. Would I stay here again, not if it were my choice, unfortunately it was not my choice on this occasion to stay here, as it was a group booking made by others.
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